Refund policy

RETURNS, EXCHANGES & REFUNDS

We want you to love your Akaar piece. If something isn’t right, we’ll make it right. Here’s how it works.

AT A GLANCE

  • 7 days to request a return or exchange, counted from delivery
  • Full refund or free replacement if your item arrives damaged or incorrect, and we cover the shipping
  • Exchange or store credit if you simply change your mind
  • Ring size exchange once per order, and your new ring ships to you free
  • 92.5 certificate included with every order
  • Free polishing for 6 months after delivery
  • Support replies within 24 hours on WhatsApp and email

Need help? WhatsApp us at +91 82000 40254 or email akaar.jewellery@gmail.com

RETURNS & EXCHANGES

You can request a return or exchange within 7 days of delivery. To keep the process quick, please make sure your item is:

  • Unworn and unused
  • Free of scratches, dents, or damage
  • Returned with all tags attached
  • In its original packaging (box and pouch)

Because jewelry is personal, we can’t accept returns on pieces that show signs of wear, alteration, or damage after delivery. Custom or personalized pieces are not returnable unless they arrive damaged or incorrect.

For change-of-mind returns, you can choose an exchange for another piece or store credit for the full value of your item.

A note on colour: we photograph every piece in daylight with studio equipment, but screens vary, so shades may look slightly different in person. This isn’t a reason for return, but if you’re unsure about a piece, message us on WhatsApp before ordering and we’ll happily share more photos or videos.

DAMAGED OR INCORRECT ITEMS

We pack every order with care, but if something goes wrong, we’ll fix it.

Please contact us within 48 hours of delivery with a few clear photos or a short video of the item and packaging. Once we confirm the issue, you can choose a free replacement or a full refund. We cover all shipping costs.

EMPTY PACKAGE OR MISSING ITEM

If your parcel arrives empty or something is missing, please contact us within 72 hours of delivery.

A video of you opening the parcel is the quickest way for us to resolve this, so we recommend recording one. It helps most if it shows the sealed package, the outer packaging, and the opening. If you don’t have a video, don’t worry. Send us whatever you have, such as photos of the packaging and the label, and we’ll work with the courier to investigate. We review every case fairly.

RING SIZE EXCHANGE

Not the right fit? We’ll swap it.

  • Available for rings only, once per order
  • Request within 7 days of delivery
  • The ring must be unworn, with tags and original packaging intact
  • Return shipping is paid by the customer, and your new ring ships to you free
  • We send your new size once we’ve received and checked the original ring (within 2-3 business days)

ORDER CANCELLATION

You can cancel any order that hasn’t been dispatched yet. WhatsApp or email us your order number and we’ll take care of it.

  • Prepaid orders: refunded to your original payment method
  • COD orders: cancelled with no charge

Once an order has shipped, it can’t be cancelled, but you’re welcome to use our return process when it arrives.

REFUNDS & STORE CREDIT

  • Returned items are inspected within 2-3 business days of receipt
  • Damaged, incorrect, or missing items: choose a free replacement or a full refund to your original payment method, which takes 5-7 business days after approval
  • Change-of-mind returns: exchange or store credit for the full value of your item
  • COD orders: any approved refund is made by bank transfer, so please share your account details with us

RETURN SHIPPING

  • Change-of-mind returns and size exchanges: shipping is paid by the customer
  • Damaged, incorrect, or defective items: we pay for shipping
  • Free polishing (within 6 months of delivery): customer pays shipping to us, and we ship it back free

HOW TO START A RETURN OR EXCHANGE

  1. WhatsApp +91 82000 40254 or email akaar.jewellery@gmail.com with your order number
  2. Share photos or a short video if it’s a damage or quality issue
  3. We’ll reply within 24 hours with clear next steps

OUR SILVER, YOUR ASSURANCE

Every Akaar piece is made from 92.5 hallmarked sterling silver, crafted in limited quantities using recycled silver. Each order comes with a 92.5 authenticity certificate.

Silver naturally darkens over time with exposure to air, moisture, and perfumes. This is normal and not a defect. A gentle wipe with a soft cloth usually restores the shine. We also offer free polishing for 6 months from the date of delivery. Just WhatsApp us and we’ll guide you. You cover shipping to us, and we return your piece to you free of charge. Storing your jewelry in its pouch when not worn will keep it looking its best.

A NOTE FROM AKAAR

Trust is as essential as craftsmanship. Every request is reviewed by a real person, and if we can’t approve something, we’ll always explain why. Thank you for supporting mindful, responsible jewelry.