Shipping policy

SHIPPING

Every Akaar piece is finished in small batches and packed by hand. Here’s what to expect from the moment you order to the moment it reaches you.

AT A GLANCE

  • Free shipping on all prepaid orders
  • Dispatch within 1-2 business days
  • Delivery in 3-7 business days after dispatch
  • Total: about 4-9 business days from order confirmation
  • Live tracking sent to you once your order ships
  • Support replies within 24 hours on WhatsApp and email

Need help with your order? WhatsApp us at +91 82000 40254 or email akaar.jewellery@gmail.com

ORDER PROCESSING & DISPATCH

Orders placed before 11:00 AM (Monday to Saturday) are picked up for packing the same day. Orders placed after 11:00 AM, or on Sundays and public holidays, are picked up on the next business day.

Your order is dispatched within 1-2 business days of being placed. Because our pieces are made in limited quantities, dispatch may take slightly longer if an item is being restocked. If that happens, we’ll let you know right away.

DELIVERY TIMELINES

Once dispatched, delivery typically takes 3-7 business days, depending on your location. Overall, most orders arrive within 4-9 business days from order confirmation.

Business days do not include Sundays or public holidays.

DELIVERY LOCATIONS

We currently ship within India only, to major cities as well as Tier-2 and Tier-3 towns, through our courier partner Shiprocket and its network of trusted carriers. Delivery availability and timelines can vary by pincode. If you’re unsure whether we deliver to you, WhatsApp us your pincode and we’ll check.

SHIPPING CHARGES

  • Prepaid orders: free shipping
  • Cash on Delivery (COD) orders: a ₹100 COD fee applies, shown at checkout

Shipping and COD fees are non-refundable once an order has shipped, except when the issue is ours (such as a damaged, incorrect, or missing item) or if your order is cancelled before dispatch, in which case they are refunded.

TRACKING YOUR ORDER

Once your order ships, you’ll receive a tracking link by email, SMS, or WhatsApp so you can follow your parcel in real time. If you don’t see it, check your spam folder or WhatsApp us your order number and we’ll send it again.

DELIVERY & RECEIVING YOUR ORDER

Please keep your phone handy once your order is out for delivery, as the courier may call you or ask for a delivery confirmation at the door.

If you’re unavailable, the courier will usually make up to 3 delivery attempts. If delivery can’t be completed, the parcel returns to us and we’ll contact you to arrange a re-delivery. For COD orders, repeatedly refused or undelivered parcels may affect the availability of COD on future orders.

IF YOUR ORDER IS LATE

Delays can sometimes happen due to weather, festivals, or courier issues. If your order hasn’t arrived within the expected time, WhatsApp us your order number and we’ll follow up with the courier for you. If your parcel is lost in transit, we’ll send a replacement or full refund after verification.

PACKAGING

Every order is packed securely to protect your jewelry in transit, and arrives in our signature box and pouch. We recommend recording a video while opening your parcel. See our Returns & Exchanges policy for details on damaged or missing items.

IMPORTANT NOTES

  • Delivery timelines are estimates and may vary slightly due to location or logistics conditions
  • Please make sure your address and phone number are correct at checkout, as we can only change them before dispatch
  • Orders with multiple items are shipped together unless we tell you otherwise